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Get Not Authorized or cannot add a person. (Doc ID 660675.1)

Last updated on AUGUST 03, 2018

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 8.9 to 9.2 [Release 8.9 to 9]
Information in this document applies to any platform.

Symptoms

Get Not Authorized or Invalid Data.  Cannot add a person.

Problem:  When user tries to add or update a person under Campus Community, Personal Information, Add/Update a Person they get one of the following error messages:

(90,6) - [Error] - Not Authorized (-1,0)

When they click OK on that error, they get the error message :

Invalid data.  No data could be found based on the required key fields passed in. (18137,1128) [Error]

OR

(15,54) - [System] - The highlighted field is required. You must enter a value for it before proceeding. (HCR_IDENTIFICATION_SRV)

When a user clicks OK on that error, they get the error message:

Generic Service Error. (18137,9) [System]

The add/update works fine if signed in as the PS user, but does not work for their user profile. 

Cause

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In this Document
Symptoms
Cause
Solution
References

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