E-PIA: Problems When Accessing PeopleSoft with Multiple IE Windows (Doc ID 660715.1)

Last updated on SEPTEMBER 05, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.4 and later
Information in this document applies to any platform.
***Checked for Relevance 31-OCT-2013***

Symptoms

Varying problems when accessing PeopleSoft with multiple IE windows

When opening multiple Internet Explorer windows to access PeopleSoft, the following approaches will cause problems and are not supported:

1.  Launching IE shortcuts on desktop.
2.  Clicking on URL hyperlinks in email or MS-Word documents.
3.  In HTML page, clicking on URL that opens new IE window.
4.  Launching new IE window with ctrl-N or IE's "File -> New -> Window"
5.  IE7 tabbing feature.

In the above problem scenarios, the multiple IE windows will all share the same cookies causing premature logouts, IE window displaying the wrong environment, "Page no longer available" messages, intermittent cookie problems, tuxedo log errors (JOLT_CAT:1198) and/or other navigation problems.

Cause

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