E-CI: PSAPPSRV Timeout Causes Sporadic Failures of ExcelToCI or External Applications Using a Component Interface (Doc ID 661796.1)

Last updated on APRIL 01, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.4 and later
Information in this document applies to any platform.
***Checked for relevance on 02-JUL-2010***
***Checked for relevance on 28-JUN-2013***

Symptoms

 While submitting data through ExcelToCI , We see different kinds of errors returned on some data submission.

1.The response text is not valid XML. Login Data cleared.
2.The Download of Specified Resource has failed
3.The XML string contains invalid characters

In the generated exceltoci log, it showed the time elapsed was over 300 seconds/5 mins (e.g. 32872.07 - 32568.58 = 303.49 seconds),

ExcelToCI090248.log:
....
Sending XML Message 32568.58
XML Message Returned 32872.07
....

In the tuxlog and appsrv logs, it showed the PSAPPSRV was killed due to SVCTIMEOUT issue,

TUXLOG.050708:
...
090749.LV03SVPPS9HR!BBL.2412.2416.0: CMDTUX_CAT:1836: WARN: Server(6060) processing terminated with SIGKILL after SVCTIMEOUT
090749.LV03SVPPS9HR!BBL.2412.2416.0: LIBTUX_CAT:541: WARN: Server APPSRV/6 terminated
090749.LV03SVPPS9HR!BBL.2412.2416.0: LIBTUX_CAT:557: INFO: Server APPSRV/6 being restarted

APPSRV_0507.LOG:
...

PSAPPSRV.6060 (1338) [05/07/08 09:02:48 GetCertificate](3) Returning context. ID=DNEAL, Lang=ENG, UStreamId=090248_6060.1338,Token=PSFT_HR/2008-05-07-04.02.47.999449/DNEAL/ENGogAAAAQDAgEBAAAAvAIAAAAAAAAsAAAABABTaGRyAk4Aawg4AC4AMQAwABTJUjsWeQtm
Ll5mO6YbZu1esLy/KWIAAAAFAFNkYXRhVnicHchBDkBADEDRP4iFhZuYyKTCLCUGCxHB3gFc0eE07U9em75AkWfO6f4yb
KqJncTIRpn0XKgPLmZuHlZOJNBqA43amb0peDWooh9PtESL8ANSVwsf

please note, the killed PSAPPSRV process number is 6060, and the timestamp matched in two log files. (e.g. 09:02:48 + 303.49 seconds = 090749)

A similar issue may also occur if a 3rd party application invokes a heavy weight CI. (e.g. CI transaction over 5 minutes by default), you can verify the failure by checking the tuxedo log and appsrv.log as described above.


Cause

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