My Oracle Support Banner

E-IB/WS:Userid/Password in AND for gateway access fails (Doc ID 663473.1)

Last updated on FEBRUARY 14, 2022

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.4 and later
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 201073534

*** ***
***Checked for relevance on 02-Jun-2014***


Customer  just upgraded to PeopleTools 8.49 from 8.47
Using BEA WebLogic 9.2  from 8.1

1) When the signon screen is brought up the following is seen:
The signon screen shows the message "CHECK APPSERVER LOGS.  THE SITE BOOTED WITH INTERNAL.DEFAULT SETTINGS, BECAUSE OF:  bea.joltApplicationException:  TPESVCFAIL - application level service failure.

In the appsrv.log file:

PSAPPSRV.672 (325) [07/14/08 08:46:32 GetCertificate](3) Error Setting Sign on PeopleCode context for User {V1.1}xxxxxxxxxx==@scc-xxxx: Sign on PeopleCode was not executed
PSAPPSRV.672 (325) [07/14/08 08:46:32 GetCertificate](3) PeopleSoft ID and Password authentication failed. Invalid user {V1.1}xxxxxxxxxxxxx==@scc-xxxx.
PSAPPSRV.672 (325) [07/14/08 08:46:32 GetCertificate](3) Sign on PeopleCode authentication failed for user {V1.1}xxxxxxxxxx==@scc-xxxx..
PSAPPSRV.672 (325) [07/14/08 08:46:32 GetCertificate](1) (NET.502): {V1.1}xxxxxxxxxx==@scc-xxxx is an Invalid User ID, or you typed the wrong password.  User ID and Password are required and case-sensitive.  Make sure you're typing in the correct upper and lower case.  
 over and over.

The file has the PTWEBSERVER userid and password encrypted and that is what is seen in appsrv.log file.

2) When accessing the file through the browser, when the user and password are entered an error occurs:  Invalid gateway user/password (158,171).




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.