E:WF - Generic Template Email Address Set to Sender = System, Results in Sender Being Notification Originator Instead of SMTPSender Value from Application Server's psappsrv.cfg File (Doc ID 663788.1)

Last updated on FEBRUARY 01, 2016

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9 to 9 [Release 9]
PeopleSoft Enterprise FIN Expenses - Version 9 to 9 [Release 9]
PeopleSoft Enterprise HRMS Human Resources - Version 9 to 9 [Release 9]
PeopleSoft Enterprise PT PeopleTools - Version 8.49 to 8.49 [Release 8.4]
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 201074579



***Checked for relevance on 27-May-2014***

Symptoms

SPECIFIC TO:
People Soft Enterprise People Tools 8.48.xx through 8.49.12

ISSUE:

Using either of these PIA Navigation;
Set Up Financial/Supply Chain > Common Definitions > Approvals > Generic Templates
People Tools > Work flow > Notifications > Generic Templates

Search and open one. On the delivered Generic Template Definitions for Expenses, such as Expense Report Routing, the required Sender drop down can be set to be one of the following values:

1) User = Send value to the email address of the user who performs the send.
2) System = Send to the email address of the application server setting Stipend.
3) System-Blackberry = Send to the email address of the application server setting SMTPBlackberryReplyToSMTPBlackberryReplyTo.
4) Other = Send to the value in the Email ID field.

If the Sender option is set to SYSTEM, the work flow should send email notifications using From email Address as the one defined in Application Server Configuration File in SMTP Section as value set for SMTPSender variable.

However, in this Expense example, the Sender/From value is the email address of originator of the Expense Report. .

Using Sender value of USER or OTHER options are triggering the correct FROM email addresses.

Cause

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