E-REN: REN Server Ping Test Fails with 'init-tunnel' error after Sophos Anti Virus Software Update (Doc ID 664869.1)

Last updated on JULY 03, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.4 and later
Information in this document applies to any platform.

After applying a Sophos Anti-Virus update to desktop, REN Server Ping test fails with the error below:

The issue occurs only on browsers where the Sophos browser plug-in is used (typically IE browsers)

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In this Document

Symptoms

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