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E-REN: REN Server Ping Test Fails with 'init-tunnel' error after Sophos Anti Virus Software Update (Doc ID 664869.1)

Last updated on JANUARY 09, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.4 to 8.54 [Release 8.4]
Information in this document applies to any platform.

Symptoms

After applying a Sophos Anti-Virus update to desktop, REN Server Ping test fails with the error below:

tunnel failed to transmit after delay of 4 secs

or the bottom of the browser displays:

The issue occurs only on browsers where the Sophos browser plug-in is used (typically IE browsers)

Cause

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In this Document
Symptoms
Cause
Solution

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