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E-REN: REN Server Ping Test Fails with 'init-tunnel' error after Sophos Anti Virus Software Update (Doc ID 664869.1)

Last updated on JANUARY 09, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.4 to 8.54 [Release 8.4]
Information in this document applies to any platform.


After applying a Sophos Anti-Virus update to desktop, REN Server Ping test fails with the error below:

The issue occurs only on browsers where the Sophos browser plug-in is used (typically IE browsers)


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