E-REN: REN Server Ping Test Fails with 'init-tunnel' error after Sophos Anti Virus Software Update (Doc ID 664869.1)

Last updated on DECEMBER 23, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.4 to 8.54 [Release 8.4]
Information in this document applies to any platform.

Symptoms

After applying a Sophos Anti-Virus update to desktop, REN Server Ping test fails with the error below:

tunnel failed to transmit after delay of 4 secs

or the bottom of the browser displays:

The issue occurs only on browsers where the Sophos browser plug-in is used (typically IE browsers)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms