E-WL: Error Installing WL9.2 MP0 or MP1 on Windows 64-bit Platform: "SB2.COM cannot start"

(Doc ID 664892.1)

Last updated on OCTOBER 18, 2013

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.49 to 8.49 [Release 8.4]
Microsoft Windows Itanium (64-bit)
Microsoft Windows x64 (64-bit)
Generic Windows

This document was previously published as Customer Connection Solution 201078119



***Checked for relevance on 03-Jan-2011***


Symptoms

When installing WebLogic 9.2 MP0 or WebLogic 9.2 MP1 on Windows 2003 64-bit platform, you receive this error:

The program or feature "\??\E:\BEAWebLogic92\utils\SB2.COM" cannot start or run due to incompatibility with 64-bit versions of Windows.
Please contact the software vendor to ask if a 64-bit Windows compatible version is available.



The WebLogic install log (wls92_install.log) contains these messages:

2008-10-03 12:54:00,732 FATAL [readSilentXML] com.bea.plateng.wizard.installer.common.parsers.TemplateParser - Got an error in parsing template.xml!
2008-10-03 12:54:00,748 FATAL [readSilentXML] com.bea.plateng.wizard.installer.silent.tasks.ReadSilentXMLTask - java.lang.NullPointerException
2008-10-03 12:59:53,217 FATAL [readSilentXML] com.bea.plateng.wizard.installer.common.parsers.TemplateParser - Got an error in parsing template.xml!
2008-10-03 12:59:53,232 FATAL [readSilentXML] com.bea.plateng.wizard.installer.silent.tasks.ReadSilentXMLTask - java.lang.NullPointerException




Cause

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