Creating a Delegation Request to Trigger Email (Doc ID 664956.1)

Last updated on NOVEMBER 23, 2015

Applies to:

PeopleSoft Enterprise HRMS eProfile - Version 9 to 9 [Release 9]
PeopleSoft Enterprise HRMS eProfile Manager Desktop - Version 9 to 9 [Release 9]
PeopleSoft Enterprise HRMS eDevelopment - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 201078421




Symptoms

Delegation is when a person authorizes another to serve as a his or her representative for a particular task of responsibility. With the Delegation feature, users can authorize other users to perform managerial tasks on their behalf by delegating authority to initiate or approve managerial transactions.

Problem is when you sign in as a Manager and create a delegation request.  When you do this, an email (generic template DelegationRequest) is not being sent to the Proxy.  Instead it's only going to the Manager who created the delegation request.

Cause

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