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Upload Resume Error - "Your Resume Could Not Be Parsed at This Time". (Doc ID 752655.1)

Last updated on JUNE 22, 2022

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 8.9 to 9.2 [Release 8.9 to 9]
PeopleSoft Enterprise HCM Resume Processing - Version 8.8 SP1 to 8.8 SP1 [Release 8.8]
Information in this document applies to any platform.
This knowledge document is a replacement for 1090820.1, 1075580.1, 1574833.1, 1601037.1 and 839038.1 which have been deleted.


When an applicant tries to upload their resume, they receive the error "Your resume could not be parsed at this time. Error while uploading the .doc file".

The purpose of this document is to outline various solutions and troubleshooting tips for this error message.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 1) .JAR files are missing
 2) The Recruiting system is configured with Resume Extractors.
 3) File name greater than 64 characters.
 4) Customer is on UNIX
 5) Site Not Setup Correctly
 6) Bug in v9.0

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