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E-REN: Running Report to Window Loops or Flashes, and Report is Never Displayed, when using IE Browser with Trusted Zones Configured (Doc ID 755529.1)

Last updated on JANUARY 26, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.44 to 8.53 [Release 8.4]
Information in this document applies to any platform.
***Checked for relevance on 30-Sep-2013***


In your PeopleSoft environment, the REN server and Web Server are on different machines.  The REN server ping test is successful.  However, when you run a report to window from an Internet Explorer (IE) browser, the following occurs:
- First the REN window "flashes" or "loops" and you may see multiple url addresses flash at bottom of page. You may also see 'Error on Page' messages flash on bottom of page.
- On some browsers, the flashing may never stop. Or it may get to the 'Queued' Window, but never display the report.  On other browsers, the following IE error message may be displayed:

Problems with this Web page might prevent it from being displayed properly or functioning properly. In the future you can display this message by double-clicking the warning icon displayed in the Status Bar.

 -If you click 'Show Details', error details, that resemble the following, may appear 

Line: 7
Char: 1
Error: Permission denied
Code: 0


If REN server debug logging is enabled, you may observe one of the following scenarios:

Scenario #1
The follow message is logged to the REN server log PSRENSRV_MMDD.log:

13252.11136 [23/Feb/2009 08:54:42](Notice) Access denied, unrecognized request.
13252.11136 [23/Feb/2009 08:54:42](Notice) Access denied, no Browser permission found

Note:  It is ok if you see the 'Access denied, unrecognized request' message  in the log, when the REN server is trying to retrieve favicon.ico, as in the example below.  The problem described in this document, is referring to a situation where you also see the message for other requests in addition to "GET favicon.ico":
    4140.3176 [05/Jan/2011 10:16:15](Notice) Access denied, unrecognized request.
    4140.3176 [05/Jan/2011 10:16:15](Notice) Access denied, no Browser permission found.
    4140.3176 [05/Jan/2011 10:16:15](Dbg) - - [05/Jan/2011 10:16:15 -0600] "GET /favicon.ico HTTP/1.1" 403 496

Scenario #2
The log shows it is constantly processing request "GET /psren/?do_method=lib HTTP/1.1" and loading file "kn.js". Below is an excerpt of the "looping log entries".

9224.7024 [18/May/2012 11:30:24](Dbg) GET /psren/?do_method=lib HTTP/1.1
9224.7024 [18/May/2012 11:30:24](Dbg)   Request has 9 headers:
[omitting approximately 15 lines]
9224.7024 [18/May/2012 11:30:24](Notice) NSKN: returning file d:/psoft/FSQA/appserv/ren/psrenserver/knjs/kn.js



The report still completes successfully despite the fact that it is not displayed to window, and you are able to view the report via Process Monitor.

Also, you will find that the "Report to Window" functionality runs fine if using a non-IE browser such as Mozilla Firefox.


Use of new browser, or change to existing browser 'security zone' settings


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