Review Purchase Items Shows Transactions Where Payment Was Declined/Unsuccessful

(Doc ID 762034.1)

Last updated on NOVEMBER 23, 2015

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.
Checked for currency October 4, 2010.


Symptoms

Statement of what the issue is
When accessing the Student Financials, Charges and Payments, Electronic Transactions, Review Purchase Items on test Campus Solutions 9.0, we notice that all Miscellaneous Purchase Items for the date range specified on the search page appear. Some of these transactions were not successfully processed at the electronic service provider, and have not posted to the student account as a result. However, all transactions successful or not are listed on this page.

EXPECTED BEHAVIOR
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Expect to see only the Purchase Items displayed which were successfully authorized/settled at the credit card service provider, and posted to the account appear.

ACTUAL BEHAVIOR
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All purchase items meeting the search criteria are displayed whether they're successful or not.

STEPS
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By following these steps the issue can be reproduced:
1. Navigate to Student Financials, Charges and Payments, Electronic Transactions, Review Purchase Items;
2. Enter search criteria such as From Date, and To Date, and Purchase Category where you know there have been unsuccessful purchases made;
3. View Results.

Cause

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