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E-IB: Troubleshooting "Unable To Find a Routing Corresponding To The Incoming Request Message" (Doc ID 762204.1)

Last updated on JANUARY 10, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.48 and later
Information in this document applies to any platform.


In PeopleTools 8.48+, Integration Broker (IB) and modules that use it under the hood, such as Feeds, Peoplesoft Test Framework (PTF), etc., certain scenarios trigger the error saying "Unable to find a routing corresponding to the incoming request message", for example:

Scenario A: Sending a messaging Service Operation from one PeopleSoft system to another PeopleSoft system. The operation fails with the error:

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 A. The receiving PeopleSoft system does not have a matching active inbound Routing for the given Service Operation.
 B. The external alias names for the Service Operation is incorrect
 C. The Service Operation is being sent to the wrong PeopleSoft system.
 D. The Node passwords on the two systems do not match.
 E. The default UserID for the inbound node is not valid
 F. Routing definition data are corrupted.
 G. The Service Operation is not set to "Active" in the target Database.
 H. User's permission list does not have permissions to the service operation.

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