Existing Call Center Defaults not found on Add Case Page
(Doc ID 783339.1)
Last updated on JANUARY 26, 2024
Applies to:
PeopleSoft Enterprise CRM HelpDesk - Version 8.8 SP1 to 9.2 [Release 8.8 to 9]PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.8 SP1 to 9.2 [Release 8.8 to 9]
Generic (Platform Independent)
Symptoms
While adding Case User Gets the following error:
"Call Center Defaults Not Found (17831, 5219)"
Replication steps:
===========
1. Navigate to Home > Self Service > Call Center > Support > Add Case
2. Following error is thrown :
"Call Center Defaults Not Found (17831, 5219)"
3. The setup for default Business Unit and display template at user preferences level is already done using
Set Up CRM --> Security --> User Preferences
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |