Existing Call Center Defaults not found on Add Case Page (Doc ID 783339.1)

Last updated on FEBRUARY 16, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 8.8 SP1 to 9.2 [Release 8.8 to 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.8 SP1 to 9.2 [Release 8.8 to 9]
Information in this document applies to any platform.

Symptoms

While adding Case User Gets the following error:
"Call Center Defaults Not Found (17831, 5219)"

Replication steps:
===========
1. Navigate to Home > Self Service > Call Center > Support > Add Case

2. Following error is thrown :

"Call Center Defaults Not Found (17831, 5219)"

3. The setup for default Business Unit and display template at user preferences level is already done using

Set Up CRM --> Security --> User Preferences

Cause

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