CRM ERMS: RB_MAILREAD Process Failure Inactivates the Mailbox/es (Doc ID 784245.1)

Last updated on MAY 02, 2017

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

CRM: ERMS: If the RB_MAIL_READ process fails, it inactivates the mailbox. The mailbox then has to be manually turned on. Is there a way to keep the mailboxes Active all the time, even if the process fails (goes to NO SUCCESS)

Cause

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