E-SSL: Error when Importing Certificate into PeopleSoft Database: "The certificate signature is not valid" (Doc ID 790108.1)

Last updated on MARCH 13, 2021

Applies to:

Symptoms

You receive the following error when importing a certificate into the digital certificates page:

You may encounter this error in one of the following two scenario's:

Scenario 1:
You receive above error when attempting to import your signed certificate, from your Certificate Authority, into the PeopleSoft database.

Sequence of events for Scenario 1:
   1. Create an entry, for root certificate, in the PeopleSoft database
   2. Create a certificate request (CSR), for the server certificate, in the PeopleSoft database
   3. Receive certificate from Certificate Authority
   4. Attempt to import the certificate into the PeopleSoft database, but receive the above error

Scenario 2:
You receive above error when attempting to import the root/intermediate certificate into the PeopleSoft database

Sequence of events for Scenario 2:
   1. Create an entry of type 'Root CA' in the PeopleSoft digital certificates page
   2. Click 'Add Root'
   3. Then paste in the intermediate certificate followed by the root certificate
   4. Attempt to save the certificate, but receive the above error

Cause

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