E-FTP: Remote desktop administration causing file attachment failures
Last updated on JANUARY 04, 2016
Applies to:PeopleSoft Enterprise PT PeopleTools - Version 8.4 and later
Information in this document applies to any platform.
***Checked for relevance on 13-JUN-2012***
On the user side:
- 'ViewAttachment failed' pop-up error when viewing attachments.
- 'An error has occurred' error when uploading attachments, subsequently logging the user out.
- 'File not found or file received has length zero' when using Download Grid to Excel feature
In the Application Server log:
Service FileAttach FAILED due to missing SQL commit
Service FileAttach failed
The issue described here is specific to if Terminal Services/Remote Desktop is used to start/stop the Application Server domains. To confirm if the problem is being described here is experienced, check that:
- Administrators are using Remote Desktop/Terminal Services to administer the application servers
- Subfolders indicating Session IDs are being created in the Temp folder, e.g. C:\Temp\1, C:\Temp\2, etc.
If Remote Desktop is not involved here, please see Notes 654129.1 and 660252.1 as the issues described there can cause the same errors.
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