E-RD: After Implementing SSL, Unable To View Output In Process Monitor Or Report Manager

(Doc ID 790982.1)

Last updated on APRIL 13, 2012

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version: 8.48 and later   [Release: 8.4 and later ]
Information in this document applies to any platform.

Symptoms

After SSLwas implemented, users receive a browser security error when attempting to view output in Process Monitor or Report Manager.

Web server system design includes multiple web servers behind a load balancer. The SSL certificate is on the load balancer and the load balancer communicates to the web servers using non-SSL traffic. The Report Node URL is the SSL port of the load balancer. The Process Monitor shows that the jobs are successfully posted and the report files can be seen in the psreports folder.

Cause

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