E-WF: TriggerBusinessEvent Pop Up Error; ErrorReturn-> 302 - TriggerBusinessEvent failed for ..... (Doc ID 818510.1)

Last updated on MAY 15, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.1 and later
Information in this document applies to any platform.
***Checked for relevance on 21-NOV-2012***

Symptoms


In preparing for upgrade from HCM 8 to HCM 9, some Workflow is not working. Workflow encountered related to Benefits is resulting in pop up errors. Other workflow needed is working, but since all workflow is active when delivered, the workflow TriggerBusinessEventsTriggerBusinessEvents they are not sure if they need the ones that are firing and producing error.

IMPACT
-----------
Unable to complete Benefit transactions. This will effect all Benefit Users, and has to be working correctly before Go Live.


When attempting to perform functionality related to Benefits processing the following error occurs:

ERROR
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ErrorReturn-> 302 - TriggerBusinessEventTriggerBusinessEvent failed for EB_DEP_DATA.DEPENDENT_DATA-Modify Dependent Data. (2,302)


Case 1 – from eBenefits – trying to change dependent info Pop up Errors contain.

Error when attempting to trigger Business Process / Event: EB_DEP_DATA/ Modify Dependent Data (67,2)
There is a problem in calling TriggerBusinessEventTriggerBusinessEvent for the indicated Business Process/Event.
Review the program for errors. If necessary, run a PeopleCode trace to determine the program that failed.

TriggerBusinessEventTriggerBusinessEvent failed for EB_DEP_DATA.DEPENDENT_DATA-Modify Dependent Data (2,302) DEP_BENEF_WRK.EMPLID.Workflow PCPC:10783 Statement:157

The PeopleCode TriggerBusinessEventTriggerBusinessEvent built-in function was used by the specified PeopleCode program and failed to execute correctly on the client workstation.

Case 2 – from HR – trying to terminate an employee

Error when attempting to trigger Business Process / Event: Administer Workforce / Benefit Cancellation (67,2)
There is a problem in calling TriggerBusinessEventTriggerBusinessEvent for the indicated Business Process/Event.
Review the program for errors. If necessary, run a PeopleCode trace to determine the program that failed.

TriggerBusinessEventTriggerBusinessEvent failed for Administer Workforce .Terminate Workforce-Benefit Cancellation (2,302) JOB.EMPLID.Workflow PCPC:1711 Statement:21

The PeopleCode TriggerBusinessEventTriggerBusinessEvent built-in function was used by the specified PeopleCode program and failed to execute correctly on the client workstation.

Cause

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