My Oracle Support Banner

Similar Provider Group IDs (Doc ID 823153.1)

Last updated on MARCH 26, 2019

Applies to:

PeopleSoft Enterprise CRM Support - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

In CRM 9, two Provider Groups (and their corresponding Group Worklists) have been created as follow:
Provider GroupID:
1) XXXXX
2) ZZZZZZ

Provider Group:
1) AAAAAAAA
2) BBBBBBBB

The Worker ABC is member of both Provider Groups (and the Group Worklists).
A Support Case, which is assigned to AAAAAAAA, has no Worker assigned to it.
Accessing the case via Support > Search Cases and entering the name of the worker ABC into the 'Assigned To' field gives the following error message:
Invalid value -- press the prompt button or hyperlink for a list of valid values (15,11)
The value entered in the field does not match one of the allowable values. You can see the allowable values by pressing the Prompt button or hyperlink.

The issue doesn't occur when the Support Case is first assigned to BBBBBBBB.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.