E-RD: Errors '404 Not Found' And 'HTTP 900' Received When Accessing Reports Through Process Monitor With Load Balancer Configured (Doc ID 827013.1)

Last updated on JULY 08, 2013

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.4 and later
Information in this document applies to any platform.
Checked for relevance on 08-Jul-2013

Symptoms

1) ENVIRONMENT:
PT8.49.x
z/OS1.9
Windows 2003
Web Server using Load Balancer and Web Profile Virtual Address
SSL on the Load Balancer web server
Non-SSL on the PeopleSoft Web Servers
Non-SSL on the Report Node
Psreports is located on Web Server 1 c:/psreports
Web Server 1 ReportRepositoryPath=c:/psreports
Web Server 1 ReportRepositoryPath=c:/psreports
Web Profile Report Repository Path parameter = //server1.mycompany.com/psreports

2) ISSUE:
Problem environment has a corporate Load Balancer pointing to 2 PeopleSoft Web Server machines.
ReportRepositoryPath is physically located on Web Server 1.
When the end user is routed to Web Server 1, report output files are accessible.
When the end user is routed to Web Server 2, output files are NOT accessible.
The error is given: Error 404--NotFound

3) IMPACT:
When the end user is routed to Web Server 2 where the psreports Report Repository Path is NOT located, because report output files are NOT accessible, in this situation reports would have to be manually routed to the end-user, until a fix is found.

ERROR
-----
"Error 404--NotFound" and "HTTP 900" are received.

EXPECTED BEHAVIOR
-------------------------
The behavior expected is that report output files are viewable whether the Load Balancer routes to Web Server 1 or Web Server 2.

ACTUAL BEHAVIOR
----------------------
When routed to Web Server 1 which has the psreports physically on its own machine, the report output files are viewable.
When routed to Web Server 2, which does not have the psreports physically connected to its machine, report output files are not viewable.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms