Cannot open a specific company (Doc ID 827823.1)

Last updated on MAY 24, 2017

Applies to:

PeopleSoft Enterprise CRM Support - Version 8.9 to 9 [Release 8.9 to 9]
Information in this document applies to any platform.

Symptoms



WHAT ISN'T WORKING?
===================
Customer is not able to open the company in a test environment. In Home > Customers CRM > Search Company, a search is done which returns the company in a search results list. Upon clicking on the hyperlinked name to open the company, the system returns no search results found.

WHAT SHOULD BE HAPPENING?
==========================
Upon clicking the hyper link of the companies name, the company componet should open.

STEPS
=====
1. Navigate to Home > Customers CRM > Search Company, and search for the company.
2. In the returning search results click on the link that says the company name.
3. The next page that opens is a blank search results screen, saying No Search Results Found.

BUSINESS IMPACT
===============
As this issue is limited to a testing environment, there will be no business impact, apart from the affecting of testing that relies on opening and using the company component.

Cause

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