CRM 9: Outlook msg files do not open in Outlook (Doc ID 827915.1)

Last updated on JUNE 24, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When opening an attachment of file type msg from case notes in the Case component, the file is opening in a web browser, and so the text appears garbled.

REPLICATION STEPS
================
1. Home > Support > Search Cases, and open a case.
2. Select the Notes tab.
3. Enter some text in the Subject field.
4. Click on the Add Attachment link.
5. Click Browse, and locate a file of type msg in the file system. Then click the Upload button.
6. This will create a subheading labeled Attachments with the file name hyperlinked.
7. Click on the file name hyperlink. This will open the file in a web browser, with the text garbled.

 

Cause

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