E-WF: Email Notification Sender is SMTPSender Value. HTML Tags Show in Email with Attachment. (Doc ID 834086.1)

Last updated on APRIL 19, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.49 to 8.49 [Release 8.4]
Information in this document applies to any platform.
***Checked for relevance on 04-Jun-2014***


Symptoms

Environment is FSCM 8.9 PT 8.49.16, Production.

IMPACT
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1. Loss of ability to know who actually fired off workflow event. Emails are sent out, but have incorrect From email address.

2. When attempting to send email in HTML format with an Attachment, the Email arrives with html tags and not in HTML format.

EXPECTED BEHAVIOR
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1. Expect that email notification from the Generic Template called Requisition Approval, and Sender=User that the email notification will come from the User that fired off the email.

2. Expect HTML email with Attachment will arrive in HTML format, no tags showing.

ACTUAL BEHAVIOR
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1. The Sender of the email notification is the SMTPSender configured in the Application Server's psappsrv.cfg file.

2. HTML Email arrives with Attachment, but instead of in HTML format the HTML bracket tags are showing.

STEPS
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By following these steps the issue can be reproduced:

1. REFER TO ATTACHED Filename=E881GX1P-PT84919-Repro.doc FOR REPLICATION STEPS

Cause

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