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E-WF: Email Notification Sender is SMTPSender Value. HTML Tags Show in Email with Attachment. (Doc ID 834086.1)

Last updated on FEBRUARY 06, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.49 to 8.49 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Environment PT 8.49.16 and beyond

The Sender of the email notification is the SMTPSender configured in the Application Server's psappsrv.cfg file.  A HTML Email arrives with Attachment, but instead of in HTML format the HTML bracket tags are showing.


Expectation is that  email notification from the Generic Template called Requisition Approval, and Sender=User that the email notification will come from the User that fired off the email, and that the HTML email with Attachment will arrive in HTML format, no tags showing.


By following these steps the issue can be reproduced:

1. REFER TO ATTACHED Filename=E881GX1P-PT84919-Repro.doc FOR REPLICATION STEPS

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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