CRM: '#Template ID not found' or 'the default display template id is not defined for this display template family' Error (Doc ID 835243.1)

Last updated on JULY 06, 2017

Applies to:

PeopleSoft Enterprise CRM Support - Version 8.9 and later
Information in this document applies to any platform.

Symptoms

When users are working on the Case page they randomly get Template ID not found errors.
Users get thrown out of the case page and lose their entered data and work done on the Case.

Error:
#Template ID not found (0,0) RDT_DISPLAY_TEMPLATE.DisplayTemplateRunTime.RunTimeAPI.OnExecute Name:mGetTemplateID PCPC:33708 Statement:649
Called from:RDT_DISPLAY_TEMPLATE.DisplayTemplateRunTime.RunTimeAPI.OnExecute Name:SearchInit Statement:33
Called from:RC_ADD_CASE_VW.CASE_ID.SearchInit Statement:2

Cause

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