ECRM: The Defaults for Your Call Center Could Not Be Found (17831,5219) (Doc ID 842717.1)

Last updated on JUNE 21, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Employee Self Service - Version 8.9 to 9 [Release 8.9 to 9]
Information in this document applies to any platform.

Symptoms

While trying to create a Self-service case the user gets the following error. 

" The defaults for your Call Center could not be found. (17831,5219)"

Cause

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