Last updated on JUNE 21, 2017
Applies to:
PeopleSoft Enterprise CRM HelpDesk - Employee Self Service - Version 8.9 to 9 [Release 8.9 to 9]Information in this document applies to any platform.
Symptoms
While trying to create a Self-service case the user gets the following error.
" The defaults for your Call Center could not be found. (17831,5219)"
Cause
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