ECRM: Invalid Generic Context ID for Corresponding Online Context Error Message

(Doc ID 856711.1)

Last updated on MARCH 03, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 8.9 and later
PeopleSoft Enterprise CRM Support - Version 8.9 and later
All Platforms


 Getting error when navigating to: Home > Support > Search or Add a Case > Correspondence page


Some errors presented:


"Invalid Generic Context ID for Corresponding Online Context" (18112, 1064)

This issue was reported for English and also for other languages.

Windows Internet Explorer
Invalid Generic Context ID for Corresponding Online Context.

Context ID: >> 124311062243692045175955044403

An attempt to generate a generic, or standalone, context from an online context was attempted for an online context that does not have a corresponding generic context defined for it.

(18112, 1064)

Context ID

Windows Internet Explorer
An object of class ApiObject failed to deserialize. (2,693)

An error happened while trying to unpack the value of an object of the given class.


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