ECRM: Invalid Generic Context ID for Corresponding Online Context Error Message (Doc ID 856711.1)

Last updated on MARCH 03, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 8.9 and later
PeopleSoft Enterprise CRM Support - Version 8.9 and later
All Platforms

Symptoms

 Getting error when navigating to: Home > Support > Search or Add a Case > Correspondence page

 

Some errors presented:

1.

"Invalid Generic Context ID for Corresponding Online Context" (18112, 1064)

This issue was reported for English and also for other languages.

2.
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Windows Internet Explorer
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Invalid Generic Context ID for Corresponding Online Context.

Context ID: >> 124311062243692045175955044403

An attempt to generate a generic, or standalone, context from an online context was attempted for an online context that does not have a corresponding generic context defined for it.

(18112, 1064)

Context ID
---------------------------

3.
-------------------------
Windows Internet Explorer
-------------------------
An object of class ApiObject failed to deserialize. (2,693)

An error happened while trying to unpack the value of an object of the given class.
---------------------------
OK
--------------------------

Cause

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