Position Management Error: "Error Updating Incumbent with Employee ID xx, Employee Record #0, (1000,1358)". (Doc ID 858370.1)

Last updated on AUGUST 25, 2023

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 8.3 to 9 [Release 8.3 to 9]
Information in this document applies to any platform.
This knowledge document is a replacement for 654277.1, 664512.1 & 825884.1 which have been deleted.

Symptoms

When you update the Position Record, and the "Update Incumbents" check box is checked, after saving the record, the system returns message (1000,1358) stating that an error occurred when updating one or more incumbents. The incumbent's job record is not updated as expected. Performing the same task with other positions does not give this warning and incumbent records are updated. If the position has more than one active incumbent, some incumbents may be updated.

STEPS TO REPLICATE:
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1. Navigate to Organizational Development > Position Management > Maintain Positions/Budgets > Add/Update Position. Open a position and change data on the position.
2. Verify the "Update Incumbents" box is checked on the Specific Information tab.
3. Click Save.

ERROR:
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Error updating incumbent with Employee ID xx, Employee Record #0, (1000,1358).
An error occurred when updating one or more incumbent(s) through the update incumbent function.
Check the CI log for more information.