E-SSL: WAS 5.1 Fails to Start with Error at log-in – error thrown on screen: "Error 500: psft/pt8/keystore/KeyStore” (Doc ID 884544.1)

Last updated on OCTOBER 13, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.48 and later
Information in this document applies to any platform.
***Reviewed for Currency 13-Oct-2016***

Symptoms

Error at Login Screen

When starting the server, it comes up with no issue, however, when trying to get to the login page, the following error appears on the screen:

Error 500: psft/pt8/keystore/KeyStore

Error in SystemOut.log

When reviewing the SystemOut.log, the following is error is found:

WebGroup E SRVE0026E: Servlet Error-psft/pt8/keystore/KeyStore: java.lang.NoClassDefFoundError: psft/pt8/keystore/KeyStore
at psft.pt8.util.PIAPerfUtil.getKeyStore(PIAPerfUtil.java:169)
at psft.pt8.jb.PPMInstrumentorDBInterface.getKeyStore(PPMInstrumentorDBInterface.java:138)
at psft.pt8.util.PIAPerfUtil.initializePSPerf(PIAPerfUtil.java:352)
at psft.pt8.util.PIAPerfUtil.reinitializePSPerf(PIAPerfUtil.java:266)
at psft.pt8.util.PIAPerfUtil.reinitializePSPerf(PIAPerfUtil.java:254)
at psft.pt8.psp.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.ibm.ws.webcontainer.servlet.StrictServletInstance.doService(StrictServletInstance.java:110)
at com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet._service(StrictLifecycleServlet.java:174)
at com.ibm.ws.webcontainer.servlet.IdleServletState.service(StrictLifecycleServlet.java:313)
at com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet.service(StrictLifecycleServlet.java:116)
at com.ibm.ws.webcontainer.servlet.ServletInstance.service(ServletInstance.java:283)
at com.ibm.ws.webcontainer.servlet.ValidServletReferenceState.dispatch(ValidServletReferenceState.java:42)
at com.ibm.ws.webcontainer.servlet.ServletInstanceReference.dispatch(ServletInstanceReference.java:40)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:76)
at psft.pt8.psfilter.doFilter(psfilter.java:81)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:132)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:71)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.handleWebAppDispatch(WebAppRequestDispatcher.java:1162)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.dispatch(WebAppRequestDispatcher.java:676)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java:203)
at com.ibm.ws.webcontainer.srt.WebAppInvoker.doForward(WebAppInvoker.java:125)
at com.ibm.ws.webcontainer.srt.WebAppInvoker.handleInvocationHook(WebAppInvoker.java:300)
at com.ibm.ws.webcontainer.cache.invocation.CachedInvocation.handleInvocation(CachedInvocation.java:71)
at com.ibm.ws.webcontainer.srp.ServletRequestProcessor.dispatchByURI(ServletRequestProcessor.java:246)
at com.ibm.ws.webcontainer.oselistener.OSEListenerDispatcher.service(OSEListener.java:334)
at com.ibm.ws.webcontainer.http.HttpConnection.handleRequest(HttpConnection.java:56)
at com.ibm.ws.http.HttpConnection.readAndHandleRequest(HttpConnection.java:652)
at com.ibm.ws.http.HttpConnection.run(HttpConnection.java:448)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:936)

Cause

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