E-AWE: FSCM 9.0 EX_APPROVAL ORA-02049: Timeout Error; "A fatal PeopleCode SQL error occurred. Please consult your system log for details." (Doc ID 942642.1)

Last updated on APRIL 03, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.4 to 8.51 [Release 8.4]
PeopleSoft Enterprise FIN Expenses - Version 9 to 9 [Release 9]
Information in this document applies to any platform.
***Checked for relevance on 02-nOV-2015***

Symptoms

FSCM 9.0 environment, where Approval Framework objects are delivered with PeopleTools.

It has been detected in multiple occasions that several Integration Broker Messages for the EX_APPROVAL Service Operations will go to DONE/Success status in both their Message Details and Subscription Contracts, but Error Messages exist within.

In all instances, the Integration Broker Message corresponds to an Expense Report transaction being submitted or resubmitted for approval and is now stuck in 'Submission In Process' status (PS_EX_SHEET_HDR.SHEET_STATUS = 'SFA').


ERROR
---------------
" A fatal PeopleCode SQL error occurred. Please consult your system log for details. "


The issue can be reproduced with the following steps:


1. With high use of Workflow processing in environment.
2. Create Expense Report, submit for approval.
3. Observe status in Integration Broker on Message. Working then Done.
4. Observe Expense status of ‘Submission In Process’ status (SFA)

Cause

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