E-AS: Experiencing Slow Performance and getting Errors when Logging on to PIA. Web Server Logs Show Message "TPENOENT - no entry found Jolt cannot find the service" (Doc ID 944452.1)

Last updated on JULY 13, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.49 and later
Information in this document applies to any platform.

Symptoms

Performance is slow and some users receive this error when logging into application:

                   An error has occurred.
               You may attempt to sign in again.
If your attempt fails, please contact your System Administrator.
      Please Make sure Webserver and Appserver are up.
                          null                  

                             


These errors are logged to the WebLogic log (PIA_stdout.log on Unix/Linux or NTservice-<DOMAIN-NAME>-PIA.log if using Windows):

[Mon Sep 14 14:24:11 CDT 2009]bea.jolt.ServiceException: TPENOENT - no entry found
Jolt cannot find the service. Make sure the application server advertising this service is booted. Error Code:6
Application Server last connected //my-app-server_9000
bea.jolt.ServiceException: TPENOENT - no entry found
at bea.jolt.JoltRemoteService.decodeCALL(JoltRemoteService.java:460)
at bea.jolt.JoltRemoteService.call(JoltRemoteService.java:345)
at bea.jolt.JoltRemoteService.call(JoltRemoteService.java:267)
at psft.pt8.net.NetReqRepSvc.sendRequest(NetReqRepSvc.java:566)
at psft.pt8.net.NetService.requestService(NetService.java:138)
at psft.pt8.net.NetReqRepSvc.requestService(NetReqRepSvc.java:327)
at psft.pt8.jb.JBEntry.processRequest(JBEntry.java:347)
at psft.pt8.psc.onActionGen(psc.java:1695)
at psft.pt8.psc.onActionDirect(psc.java:1337)
at psft.pt8.portal.PIADirectConnection.connect(Unknown Source)
at psft.pt8.portal.ContentGetter.getPIADirectContent(Unknown Source)
at psft.pt8.portal.ContentGetter.getPIADirectContent(Unknown Source)
at psft.pt8.portal.ContentGetter.getPIADirectContent(Unknown Source)
at psft.pt8.portal.ContentGetter.getContent(Unknown Source)
at psft.pt8.portal.ContentGetter.getContent(Unknown Source)
at psft.pt8.portal.ContentGetter.getContent(Unknown Source)
at psft.pt8.psp.onStartTab(Unknown Source)
at psft.pt8.psp.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at psft.pt8.psfilter.doFilter(psfilter.java:81)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3242)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2010)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1916)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1366)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:181)

Cause

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