E-WL: Smart Update (BSU) Unable to Locate BEA Home. Errors "Unable to locate any supported product installations....." and "The directory selected does not appear to be a valid BEA Home" (Doc ID 946541.1)

Last updated on FEBRUARY 01, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 to 8.53 [Release 8.4]
Information in this document applies to any platform.
Reviewed for currency, Feb-1-2016

Symptoms

Smart Update (BSU) is not able to recognize BEA products. After starting Smart Update, using the bsu.cmd/sh command, you receive the following message:

Unable to locate any supported product installations. Click OK to locate a BEA Home with valid target installations.


After you click OK, you get a selection tree, showing all BEA Home's (ie directories with a 'house icon' next them). But if you click on any of the BEA Homes, you are not able to continue. You may receive message:

The directory selected does not appear to be a valid BEA Home



Cause

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