CRM: ACCESSING "MY WORKLIST" IS TIMING OUT or Deadlock Error

(Doc ID 948377.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

PeopleSoft Enterprise CRM Support - Version 8.9 to 9 [Release 8.9 to 9]
PeopleSoft Enterprise CRM HelpDesk - Version 8.8 to 9 [Release 8.8 to 9]
Information in this document applies to any platform.

Symptoms

Worklists are taking very long to open or they just timeout. OR Users receive dead lock error messages when creating/updating cases.

Impact:
If users cannot get to their worklists they cannot proceed with their work, mark their cases, emails done or continue working them.

Sequence of events:
1. Click My Worklist
2. Wait for 15-20 minutes for worklist to load
3. It will either timeout or load after a long time

What is working:
Everything else in the application is working fine - no performance issues. Only the worklist takes a longer time.

Cause

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