Requisition Escalation not Creating Email or Worklist Notifications for Reassign or Advance to Next Step (Doc ID 954803.1)

Last updated on AUGUST 16, 2017

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

Escalated Requisition to a user where the request is awaiting approval after an agreed time frame does not create E-mail or Worklist entry for Reassignment.


Steps to reproduce the issue:


1) Setup for Workflow Approval:
    Navigation: eProcurement > Administer Procurement > Maintain Workflow > Setup Process Definitions

  1. Process ID = Requisition / Definition ID = SHARE / select maximum effective date that is active
  2. Stage 1 / Path = Route to Hardware Approver - click on Details icon - Escalate Option is set to 1 hour / Reassign to ANNE

2) Setup for Escalation Manager:
    Navigation: Setup Financials/Supply Chain > Notifications and Escalations 

3) Setup for Schedule JobSet Definition:
    Navigation: Peopletools > Process Scheduler > Schedule Jobset Definitions

  1. Schedule Name = SAC_NEM / Job Name = NEM_MAIN
  2. Business Unit = CAN01 / Requisition ID : RQ00000001 and RQ00000002

4) Ran the job: NEM_MAIN

5) Reviewing the two Requisition approval status shows: "System at 29/7/2009 - 4:45 PM Reassigned from SVP1 to ANNE (236,2022)"

6) Results are that User, ANNE, received no e-mail or worklist entry.

Cause

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