CRM: HRHD Error VP1 User Not Authorized To Invoke Service Operation (Doc ID 967603.1)

Last updated on MAY 05, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.9 to 9.2 [Release 8.9 to 9]
Information in this document applies to any platform.
***Checked for relevance on 9-Jun-2014***

Symptoms

Unable to access HRHD 360 data in CRM. Following error message appears:

"Integration between CRM and HR application is not setup correctly.Integration error.
User VP1 not authorized to invoke service operation.......(158,536)"

STEPS

---------

  1. Log into CRM application as VP1
  2. Navigate to HRHD 360 degree page.
  3. Give KU0010 in employee search
  4. HRHD 360 page opens for KU0010 but following error appears

Call centre agents are unable to process client customer requests as call centre agents are unable to access HRHD data like benefits, direct report, payroll etc

HRHD 360 page opens but only worker name and few details are shown in the page. Benefits, direct report, payroll etc information is not displayed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms