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EEX: An error message is being displayed when trying to get the employee profile for EMPLID with multiple JOB records via Travel and Expenses -> Update Employee profile. (Doc ID 972487.1)

Last updated on JULY 03, 2017

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 8.9 to 9 [Release 8.9 to 9]
Information in this document applies to any platform.

Symptoms

An error message is being displayed when trying to get the employee profile for EMPLID with multiple PS_JOB records via Travel and Expenses -> Update Employee profile

Replication Steps:
------------------
The issue can be reproduced at will with the following steps:

1. Please have an EMPLID have 2 job records in PS_JOB table.
2. Now navigate to Travel and Expenses -> Manage Employee Information -> Update Profile and search for the employee who has multiple job records.
3. Please note that the following error message will be displayed.

Error Message:
----------------
Hide: Row2 not found in Scroll Level 1. (2, 156) EX_EE_ORG_WRK.EMPL_RCD.ROW_INIT PCPC 583 Statement 13
The specified row number is invalid for the indicated scroll level. This may occur with various peoplecode buitl in functions that specify a row within a scroll.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the employee profile of an employee who has more than one job record.

Cause

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In this Document
Symptoms
Cause
Solution

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