EAR 8.9+: Configuration to Upload Customer Conversations Attachments (Doc ID 975413.1)

Goal

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Conversation pages track ongoing conversations with customer contacts. For example, you can track invoice and payment issues that you are trying to resolve, as well as other customer inquiries. You can link a conversation to a specific purchase order, invoice, contract, or receivables item. In addition, you can use the PeopleSoft notification feature to send an email to an interested party to announce that there is a new or existing conversation entry to review.

You can set up the conversation so that you review it after a specified number of days from the creation date, or you can have a supervisor review it. For review by a supervisor, the system automatically assigns the supervisor who is associated with the user profile of the person who created the entry.

You can also attach documents to a conversation, such as proof of delivery slips, bills of lading, spreadsheets, or text documents.

This document explains additional setup, to use Document upload functionality on Customer Conversation Component.(Main Menu > Accounts Receivable > Customer Interactions > Conversations > View/Update Conversations > Attachments)

Solution

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