How To Clear Worklist Entries for Requisition and Purchase Order Approvals if Documents were Already Approved Through Amount Approval Pages, and Worklist Setup for Canceled Requisition Line (Doc ID 981822.1)

Last updated on JUNE 09, 2024

Applies to:

Goal

How to clear Worklist entries for Requisition and Purchase Order (PO) approvals if documents were already approved through Amount Approval pages or Chartfield Approval pages. 

It is recommended that the approval pages be hidden from the menu so users cannot access them directly, but if that has not been configured and if users go directly to the approval pages (Purchasing > Purchase Orders > Approve Amounts (or Approve Chartfiields) or Purchasing > Requisitions > Approve Amounts (or Approve Chartfields)) and save the approval instead of using the link in the Worklist, the Requisition and PO worklist entries will not be removed. 

If users do not use the Worklist entry to navigate to the approval page, that Worklist entry will not be updated as this is within the PeopleTools Virtual Approver functionality. Users must use the Worklist entry to maintain the data integrity between the Worklist and the document approvals.

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.