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Complex RFC Scenarios (Doc ID 1096166.1)

Last updated on JULY 02, 2018

Applies to:

Managed Cloud Services Problem Resolution - Version N/A and later
Information in this document applies to any platform.


This document covers various Lifecycle scenarios of RFC, with the relevant RFC status. A generic RFC flow is described in Document 1097624.1.


Last updated: 2. July 2018


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In this Document
 Scenario 1
 1.1.) Service Request creation and problem investigation
 1.2.) Initial RFC Flow
 1.3.) Modifying Action Plan
 1.4.) Pre-Change Analysis and Scheduling
 1.5.) Service Request Update
 Scenario 2
 2.1.) RFC Creation
 2.2.) Pre-Change Analysis, Scheduling & Approval
 2.3.) Failure of Customer UAT
 2.4.) Investigation of the problem
 2.5.) Pre-Change Analysis, Scheduling and Implementation
 2.6.) Service Request Update

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