My Oracle Support Banner

Complex RFC Scenarios (Doc ID 1096166.1)

Last updated on JULY 02, 2018

Applies to:

Managed Cloud Services Problem Resolution - Version N/A and later
Information in this document applies to any platform.

Purpose

This document covers various Lifecycle scenarios of RFC, with the relevant RFC status. A generic RFC flow is described in Document 1097624.1.

 

Last updated: 2. July 2018

Details

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Purpose
Details
 Scenario 1
 1.1.) Service Request creation and problem investigation
 1.2.) Initial RFC Flow
 1.3.) Modifying Action Plan
 1.4.) Pre-Change Analysis and Scheduling
 1.5.) Service Request Update
 Scenario 2
 2.1.) RFC Creation
 2.2.) Pre-Change Analysis, Scheduling & Approval
 2.3.) Failure of Customer UAT
 2.4.) Investigation of the problem
 2.5.) Pre-Change Analysis, Scheduling and Implementation
 2.6.) Service Request Update
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.