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E-PIA: OK Button Not Functioning On TIme Out Warning Popup (Doc ID 2524721.1)

Last updated on APRIL 24, 2020

Applies to:

Managed Cloud Services Non Outage Incident - Version N/A and later
Information in this document applies to any platform.

Symptoms

Environment:
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 PT 8.52.09 with HCM 9.1 Production instance.

ACTUAL BEHAVIOR
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OK Button not functioning on time warning pop up page.

EXPECTED BEHAVIOR
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When the OK button is clicked it should disappear and user session should be extended

STEPS
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The issue can be reproduced at will with the following steps:
Login to PIA and let it be inactive for 20 mins. After 20 mins Time out pop up page pops up. Try clicking on OK button on that pop up page.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot extend their session time out and will need to login again. Customer is on a very old PT version which is no longer being patched

Cause

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In this Document
Symptoms
Cause
Solution


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