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LAD Localizations Support FAQ (Doc ID 2699384.1)

Last updated on DECEMBER 14, 2020

Applies to:

LAD Add-on Localizations
Latin America Cloud Local Solution (LACLS)
Information in this document applies to any platform.


 This document is intended to answering common questions with respect to the scope of services to be provided by LAD Localizations support.

Questions and Answers

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In this Document
Questions and Answers
 What products are supported by LAD Localizations Support?
 Where is the LAD Localizations Support based?
 What are the days and time covered by LAD Localizations Support?
 What is expected from each of the LAD Localizations coverages?
 Does LAD Localizations Support provide 24x7 coverage?
 How can customers address issues to LAD Localizations Support?
 How can customers request assistance using phone calls or web conferences?
 How should customer issues be described in LAD Localizations SRs?
 How can LAD Localizations SRs be escalated?
 How can severity of LAD Localizations SRs be modified?
 How can LAD Localizations SRs be set to 24x7?
 When can the 24x7 flag be removed?
 In which languages should the LAD Localizations SRs be described?
 How do I transfer SRs to LAD Localizations Support team?
 When are LAD Localizations SRs closed?

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