Synchronize method of EAI Siebel Adapter is deleting child records

(Doc ID 1053349.1)

Last updated on JULY 20, 2016

Applies to:

Siebel CRM - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.
***Checked for relevance on 17-JAN-2011***


Symptoms

The requirement is to Synchronize certain Child entities of Contact. Data is coming from external systems and is updated in Siebel using 'EAI Siebel Adapter' business service through Web Service

Following is the setup:


Parent IC: Contact BC
  Child IC2: FINCORP Account BC
  Child IC2: Credit Cards (Custom BC)
  Child IC3:  Customer Leverage (Custom BC)
  Child IC4: Alerts (Custom BC)
  Child IC5: Complaints (Custom BC)



The incoming SiebelMessage has child records for Accounts, Customer Leverage, Credit Cards, Complaints and Alerts.  However, Synchronize works fine for child entities - Credit Cards and Customer Leverage but not for Alerts and Complaints. For Alerts and Complaints, no records are inserted

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms