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CORE FILES ON AOM -- BADLY CONFIGURED INDIVISBLE SPACE (Doc ID 1054608.1)

Last updated on JANUARY 25, 2020

Applies to:

Siebel CRM - Version 8.0.0.2 SIA [20412] and later
Information in this document applies to any platform.
Crash was occuring in VBC -'Compact Function Booking VBC:

1. Customer is invoking the method NewRecord on the applet 'SHM Compact Function Space Diary' of the view CMT Site FSS Diary - My Property' of the screen 'SHM Function Space Diary Screen'
2. this will be handled in the code and lead to a DoInvokeRefresh of what seems to be a gantt chart applet
3. this will lead to the execution of the VBC 'TNT SHM Compact Function Booking VBC' which appears to retrieve the information and create the virtual records for the bookings by a sequence of function calls > GetItemData > PopulateBCData > CreateBookings > CreateSSBooking > GetDerivedDataForSS > CreateCmptBooking > CreateCmpdSSDerived.


Symptoms

Callstack looks like below

_SigBusSegvIotHandler(int,int,__sigcontext*)(??, ??, ??) at 0xd0e4f020
ssstring.operator=(const SSstring&)(0x0, 0x3aecce88) at 0xd22efb18
~CCFMapStats()(??, ??, ??, ??) at 0xd22dbef4
CreateCmpdSSDerived(clsSSMI*,bool)(??, ??, ??) at 0xda36f8e4
CreateCmptBooking(clsSSMI*,bool)(??, ??, ??) at 0xda36ee90
GetDerivedDataForSS(clsSSMI*,bool)(??, ??, ??) at 0xda36eb9c
CreateSSBooking(clsSSMI*,const wchar_t*,bool)(??, ??, ??, ??) at 0xda2d613c
CreateBookings(const wchar_t*,bool)(??, ??, ??) at 0xda2d5bb4
PopulateBCData()(??) at 0xda2d8eb0
GetItemData()(??) at 0xda2d8188
VBCExecute()(??) at 0xda2da0fc
SqlExecute(int,int,int)(??, ??, ??, ??) at 0xd36f1604
Execute(int,int,int)(??, ??, ??, ??) at 0xd36849e4
GetGridData(CCFPropertySet&,const wchar_t*,CSSStringList&,CCFMap<CCFElemStr,CCFElemSimple<unsigned long> >&,CSSBusComp*)(??, ??, ??, ??, ??, ??) at 0x3af73fec
GetGridData(CCFPropertySet&,const wchar_t*,CSSStringList&,CCFMap<CCFElemStr,CCFElemSimple<unsigned long> >&,CSSBusComp*)(??, ??, ??, ??, ??, ??) at 0x3af9a818
GetGridDefinition(CCFPropertySet&)(??, ??) at 0x3af736d4
NotifyGridDefinition()(??) at 0x3af9b5f8
DoInvokePopulate()(??) at 0x3af6707c
NotifyNewData()(??) at 0x3af7aab0
buscomp.NotifyNewData()(??) at 0xd36db76c
buscomp.NotifyNewData()(??) at 0xd36ab3b8


Crash is occuring in VBC HM Compact Function Booking VBC as seen in callstack.

Steps to reproduce the crash:

1.Launch the application by logging in as Admin
2. Navigate to Property Administration Screen.
3. Query for any "Property"
4. Drill down on the property name and navigate to "Specific Space" view.
5. Create a Specific Space record with the following details.
i) Name = Test Specific Child
ii) Physical Area = 1000.
6. Save the record. Now this record will be saved and its type will be "Indivisible" and its effective start date will be set with today's date
7. Create another specific space record with the following details.
i) Name = Test Specific Parent
ii) Physical Area = 1000.
8. Save the record. Now this record will be saved and its type will be "Indivisible" and its effective start date will be set with today's date
9. Now click on the "Components" applet at the 4th level.
10. Click on "New" button and associate the record "Test Specific Child" (the one created in step 5)
11. Now the parent function type will turn as "Configured"
12. Navigate to "Setup Style" tab in the 4 level
13. Create a new record and pick the setup style as "Conference"

14. Launch another session by logging in non admin (Please note that this user is a single property user with the selected property in Step 3)
15. Now create a quote with property  and navigate to Quote --> Functions view
16. Create a new function with the following details
i) Function Type: Board Meeting
ii) Setup Style: Conference
iii) Start Date: Any Date in 2010
iv) Function Space: Test Specific Parent (ensure that the space is reserved)
17. Now navigate to Inventory screen. In the second level applet set the date with the date of the Function created in step 16.
18. Click on "Go" button
19. Crash should appear.


Changes

BADLY CONFIGURED INDIVISBLE SPACE

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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