How do the Auto-Reassign and Keep Manual Assign Assignment Object Parameters impact which Records are Assigned (Doc ID 1055327.1)

Last updated on JULY 24, 2015

Applies to:

Siebel Assignment Manager - Version 7.7.2 [18325] and later
Information in this document applies to any platform.

Goal

When performing assignment, it is important to understand the difference between the system flag and manual flag and how those flags interact with the Assignment Object settings.  Many times, this combination of settings will explain why assignment does not occur for a specific record, when it is expected that assignment will occur.


Solution

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