Correspondance generation on Windows 2008 / 2012 server - FileOpen: There is insufficient memory. SBL-EDC-00153 (Doc ID 1059603.1)

Last updated on MAY 03, 2017

Applies to:

Siebel CRM - Version 8.0 [20405] to 8.2.2 SIA[22320] [Release V8]
Information in this document applies to any platform.

Symptoms


Customer had upgraded to Siebel 8.1.1 and running on Windows 2008/2012 server. Correspondence generation is failing with the following error -

ObjMgrLog Error 1 000000054b67157c:0 2010-02-01 17:50:03 (wrdbasic.cpp (744)) SBL-EDC-00162: [Microsoft Word Basic OLE Automation]
FileOpen: There is insufficient memory. Save the document now.
(D:\...\UKBRAR313_7908_8424_0_Doc1.doc)
ObjMgrBusServiceLog Error 1 000000054b67157c:0 2010-02-01 17:50:03 (docgen.cpp (1579)) SBL-EDC-00154: An error has occurred in opening or initializing correspondence document.
Please contact your systems administrator.

 

Additional symtpoms are Failed or Generating status or even blank template...

DocServer Generation either in Failed or Generating status for even blank template.
Machine running on Win 2008/2012 and MS word 2007 install.
SIEBEL.HTML File doesn't get generated.

 

eDocDocServerEvent DocServerInfo 0 0000002e4d510950:0 2011-02-08 14:32:24 Document Server: Method invoked: Generate

eDocCorrespEvent CorrespInfo 0 0000002e4d510950:0 2011-02-08 14:32:24 Correspondence Service: Correspondence Generator Constructor

eDocCorrespEvent CorrespInfo 0 0000002e4d510950:0 2011-02-08 14:32:24 Correspondence Service: Starting mail merge process

ObjMgrBusServiceLog Error 1 0000002e4d510950:0 2011-02-08 14:32:25 (docgen.cpp (1322)) SBL-EDC-00153: Document '' is an invalid file to be inserted.

eDocCorrespEvent CorrespError 0 0000002e4d510950:0 2011-02-08 14:32:25 Correspondence Service: Error: Mail merge process finished with error

eDocCorrespEvent CorrespInfo 0 0000002e4d510950:0 2011-02-08 14:32:25 Correspondence Service: Correspondence Generator Destructor

eDocDocServerEvent DocServerInfo 0 0000002e4d510950:0 2011-02-08 14:32:25 Document Server: Method invocation finished successfully.

 Also seen in Docserver logs when issue is same

ObjMgrLog Error 1 0000000252960ce4:0 2013-11-29 09:26:31 (wrdbasic.cpp (3066)) SBL-EDC-00162: [Microsoft Word Basic OLE Automation]

GetActiveDocDispatch: This command is not available because no document is open.


eDocProposalEvent ProposalError 0 0000000252960ce4:0 2013-11-29 09:26:31 Proposal Service: Error: Error getting bookmark fields

ObjMgrLog Error 1 0000000252960ce4:0 2013-11-29 09:26:31 (docgensvc.cpp (2020)) SBL-EDC-00211: Error occurred in setting bookmark values in document

 

Cause

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