NEGATIVE BALANCE ON CANCELLATION OF LOYALTY TRANSACTION (Doc ID 1061684.1)

Last updated on FEBRUARY 15, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1 SIA [21111] to 8.1.1.10 [23021] [Release V8]
Information in this document applies to any platform.

Symptoms


This was noticed in UAT phase and now we are moving into Production in some time.

To replicate the issue:
Create a new member.
Create an accrual transaction of 20 points( Available Points = 20)
Create a redemption transaction for 20 points(Available Points= 0)
Cancel accrual transaction. ( Availble points = -20).

We were able to reproduce the issue in vanilla srf also.

Cause

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