NEGATIVE BALANCE ON CANCELLATION OF LOYALTY TRANSACTION
(Doc ID 1061684.1)
Last updated on OCTOBER 06, 2021
Applies to:
Siebel Loyalty Engine - Version 8.1.1.10 [23021] to 8.1.1.10 [23021] [Release V8]Information in this document applies to any platform.
Symptoms
This was noticed in UAT phase and now we are moving into Production in some time.
To replicate the issue:
Create a new member.
Create an accrual transaction of 20 points( Available Points = 20)
Create a redemption transaction for 20 points(Available Points= 0)
Cancel accrual transaction. ( Availble points = -20).
We were able to reproduce the issue in vanilla srf also.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |