NEGATIVE BALANCE ON CANCELLATION OF LOYALTY TRANSACTION
Last updated on FEBRUARY 15, 2017
Applies to:Siebel Loyalty Engine - Version 8.1.1 SIA  to 188.8.131.52  [Release V8]
Information in this document applies to any platform.
This was noticed in UAT phase and now we are moving into Production in some time.
To replicate the issue:
Create a new member.
Create an accrual transaction of 20 points( Available Points = 20)
Create a redemption transaction for 20 points(Available Points= 0)
Cancel accrual transaction. ( Availble points = -20).
We were able to reproduce the issue in vanilla srf also.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms