Internet Explorer 8 - Multiple browsers are not allowed to share the same web session (Doc ID 1062551.1)

Last updated on FEBRUARY 28, 2013

Applies to:

Siebel eCommunications - Version 8.0.0.7 SIA [20426] and later
Siebel CRM Call Center - Version 8.1 [21039] and later
Information in this document applies to any platform.
***Checked for relevance on 28-02-2013***

Symptoms

For any Internet Explorer (IE) 8 session running the Siebel Web Client on Windows XP SP3, the following error is triggered if a new IE8 session is launched via the IE8 shortcut:

"You already have a web browser accessing the current web session. Multiple browsers are not allowed to share the same web session. To launch a new web session, please open a new web browser by accessing your command prompt or your desktop"

Cause

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