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Siebel Warning SBL-DAT-00565 is not user friendly when changing password (Doc ID 1068272.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Siebel Communications Sales + Communications Service - Version [20423] and later
Information in this document applies to any platform.
***Checked for relevance on 12-06-2012***
***Checked for relevance on 10-july-2014***
***Checked for relevance on 07-JUL-2016***


On : [20423] version, Security / Authentication

When attempting to change the password in "User Profile Default View "
the following error occurs.

"SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application."

The issue can be reproduced at will with the following steps:
1. Setup an Oracle database profile with a password verify function which checks if passwords are compliant with the security guidelines.
2 Try to change the password in the view "User Profile Default View "which does not comply with the policy.
3. SBL-DAT-00565 error appears.
In previous versions (8.0 and 7.x), user would get the Oracle DB message with the details on why the new password is not accepted.

The issue has the following business impact:
Users are not sure what they did wrong. Oracle message should be passed to the user saying why the new password does not satisfy the security policy.


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