Siebel Warning SBL-DAT-00565 is not user friendly when changing password (Doc ID 1068272.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Siebel Communications Sales + Communications Service - Version 8.0.0.6 [20423] and later
Information in this document applies to any platform.
***Checked for relevance on 12-06-2012***
***Checked for relevance on 10-july-2014***
***Checked for relevance on 07-JUL-2016***

Symptoms



On : 8.0.0.6 [20423] version, Security / Authentication

When attempting to change the password in "User Profile Default View "
the following error occurs.

ERROR
-----------------------
"SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup an Oracle database profile with a password verify function which checks if passwords are compliant with the security guidelines.
2 Try to change the password in the view "User Profile Default View "which does not comply with the policy.
3. SBL-DAT-00565 error appears.
In previous versions (8.0 and 7.x), user would get the Oracle DB message with the details on why the new password is not accepted.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Users are not sure what they did wrong. Oracle message should be passed to the user saying why the new password does not satisfy the security policy.

Cause

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