"Wave Launch" remains "In Progress" during email campaign launch. (Doc ID 1069188.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Campaigns, SPE - Version 8.0.0.2 [20412] and later
Information in this document applies to any platform.
***Checked for relevance on 13-06-2013***

Symptoms

1. Task "Wave Launch" stayed in status "In Progress" for Campaign with Email Offers.
2. Server log file shows the following errors :

sCreate 1 000011ed4b612010:0 2010-01-29 09:57:05 Created server process (OS pid = 9728 ) for SrvrSched
ServerLog ProcessExit 1 000011ee4b612010:0 2010-01-29 10:00:15 SMObjMgr_ptb 9728 SBL-OSD-01000 Process 9728 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ServerLog ProcessCreate 1 000011ed4b612010:0 2010-01-29 10:00:15 Created server process (OS pid = 8168 ) for SMObjMgr_ptb
ServerLog ProcessExit 1 000011ee4b612010:0 2010-01-29 10:22:46 ServerMgr 3780 SUCCESS Process 3780 completed Successfully
ServerLog ProcessCreate 1 000011ed4b612010:0 2010-01-29 10:52:18 Created server process (OS pid = 1160 ) for SrvrSched
ServerLog ProcessExit 1 000011ee4b612010:0 2010-01-29 10:52:18 1160 SBL-SMI-00033 Process 1160 exited with error - The client exited without closing the SISNAPI connection
connection

3. A review of Eapps.cfg ( External ) shows the use of Load balancing :

[/marketing_ptb]
ConnectString = siebel.TCPIP.None.None://VirtualServer/LOPES/SMObjMgr_ptb

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms