How to avoid the Error message "The file is still open in another application, ..." while Attachments Still Open and Navigates in Application (Doc ID 1071024.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version 8.0.0.6 SIA [20423] and later
Information in this document applies to any platform.
Reviewed for relevance 15-OCT-2012.

Goal

Is it possible to not get the following error message that happens when a user has a word or tiff attachment file open and tries to navigate around in Siebel?

Replication steps:
- Add an attachment to a contact of the format .tif or .doc
- Open the attachment by selecting the hyperlink
- try to navigate to different view within Siebel. You will get the warning message.

"The file is still open in another application, if you would like to keep any changes, please save and close the file in that application and press the Yes button below. If you do not want to keep those changes, press the No button. Press Cancel to abort the operation."


This happens for Word and .TIF files.


Solution

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