Product synchronization with BRM : Upsert method of SWIProductImportUpsert invokes (behaves) as Synchronize operation (Doc ID 1073548.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications - Version 8.0 SIA [20405] to 8.1.1.3[21219] [Release V8]
Information in this document applies to any platform.

Symptoms

In order to accomplish a multi-organization solution, in AIA a product is created  and associated with Default Organization (given the above assumption that the billing products must belong to one business unit /Organization in Siebel CRM - referenced by Order to Bill 2.5 - Implementation Guide) After that a second Organization is added to the created Product by an admin Siebel user from  the Administration Product screen. Next when the product is updated on BRM and the product synchronization PIP is executed again, the second Organization manually added  by the admin user is deleted.

Cause

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